Contact Us
SELF-SERVICE SOLUTIONS
Have a question about the functionality, performance, or compatibility of any of our products? Visit the Support tab on the product page to find articles and videos related to your product.
CHAT WITH US
The fastest way to reach us, available seven days a week. Live chat will first provide AI responses for common inquiries and connect you to a live agent when available. Outside business hours, your chat will be treated like an email.
EMAIL US
You can expect an email response within 24-48 business hours, Monday â Friday. Response times may be longer on Mondays or during peak seasons. For best results, use a name and email address associated with your account and one subject per email thread.
For the quickest support experience, we encourage you to reach out to us through chat and email. Our team can usually respond faster and provide more detailed assistance via chat or online form. If you feel your concern requires a phone conversation, please let us know in your message, including your phone number and request a callback. Weâll be happy to arrange one as soon as possible.
| On-Line Live Agent Chat & Email Support Hours | |
|---|---|
| Closed for Thanksgiving Day - Please Note: Horizon Hobby offices will be closed Thursday, 11/27/25 in honor of Thanksgiving Day. | |
| Monday through Friday | 9am to 6pm CT |
| Saturday | Closed |
| Sunday | Closed |