We have had strong demand during the pandemic and appreciate your business and understanding as work to meet your needs while supporting our employees in these difficult circumstances. Answers to a few common questions are below.
Many orders are still shipping the same day! In some cases your order will ship the next day, with some taking a day longer. Freight carriers are experiencing delays with equipment and staffing as well. Please allow an extra day or two for transit.
Many of our suppliers and vendors were completely closed for a month or more and are still regaining their production capacity. Coupled with very strong demand, we are working hard to expedite key items and parts. Items are coming back into stock daily, but it will take some time before our inventory and stock availability is back to pre-pandemic levels. Our websites are updated daily and remain the best spot to check availability and expected re-stock dates.
Online ordering remains the best way to place your order with Horizon Hobby. If you need help with ordering, making a return or have questions that can’t be answered using our website information, please contact email@example.com
Many common product and support questions are available online. Please reference our Tech Support Page. If you need additional support, please contact our product support team using chat or email. Due to a strong surge in volume and the impact of the pandemic, our response times are taking longer than usual. Your patience is appreciated as our team works through your requests.
FAQ's to find answers to our most common questions:
Your promotional code may be expired. Please refresh your screen by clicking the F5 key or go to our home page to see if the promotion is still active. Once we deactive a promotional code we can no longer apply it.
Horizon Hobby values it's customers all over the world. The option to ship orders outside the USA may be temporarily unavailable but watch for the return of this feature very soon! In the meantime, stay safe!
You will receive an email confirmation if your order was successful. If you see that your payment was authorized but you didn't receive an order confirmation, it's probable your order was successfully placed but the connectivity to feed the confirmation to your web account and email failed. Please allow 24-48 hours to watch for the order to ship out. These are unusual situations but can happen.
It's important that you check the details of your order prior to submitting it to us. At Horizon Hobby our goal is to process your order quickly. One of the first steps in our warehouse is to print your shipping label and your packing slip. Because of this process, we are unable to make any changes to an order that has already printed in our warehouse. This includes adding, subtracting or changing items as well as changing the address on the label, merging or cancelling an order.
Most of the answers you’re looking for can be found in the 'Manuals & Support' tab of its horizonhobby.com product page. To find the page for your product, enter the product name or item number in the search field at the top of this page
If the replacement part we are sending you is on back order, you can follow the status by periodically checking the product page. Unless the stock status reads "In Stock", then availability has not changed.
Sign into your spektrumrc.com account from the Program and connect the receiver to the Programming Cable. The PC application will display the serial number and allow you to register and update the firmware directly within the application
You will need to send a picture of the serial number to firstname.lastname@example.org. We will reach out to the original owner for permission. If we do not hear from them in 30 days, at that time we can deregister the transmitter.
No, if your computer is connected to the internet then it will register and activate automatically.
Yes, if your computer does NOT have internet access then a Product Activation screen will appear during the install process which includes the serial number and Activation Key. Using a computer with internet access visit http://activation.knifeedge.com/RealFlight9/ and enter your serial number and activation key from the install process. An activation code will be generated which will need to be entered in to Product Activation screen.
We are extremely sorry that our wait times have been extended. We appreciate your understanding under these difficult circumstances. Please utilize all self-help options available. Many answers to technical issues may found within our self-help options like YouTube, product manuals, and product pages. Please visit our Tech Support Page for more information.