We’re Transforming! In order to serve you better in the future, we are making system upgrades. Services and Support will be closed from Friday, June 19th at noon through Monday, June 22nd at 8 a.m. Central Time. Thank you for your understanding and patience.

Hi. How can we Help?

We have had strong demand during the pandemic and appreciate your business and understanding as work to meet your needs while supporting our employees in these difficult circumstances. Answers to a few common questions are below.

When will my order ship?

Many orders are still shipping the same day! In some cases your order will ship the next day, with some taking a day longer. Freight carriers are experiencing delays with equipment and staffing as well. Please allow an extra day or two for transit.

When will you get my item in stock?

Many of our suppliers and vendors were completely closed for a month or more and are still regaining their production capacity. Coupled with very strong demand, we are working hard to expedite key items and parts. Items are coming back into stock daily, but it will take some time before our inventory and stock availability is back to pre-pandemic levels. Our websites are updated daily and remain the best spot to check availability and expected re-stock dates.

Online Ordering

Online ordering remains the best way to place your order with Horizon Hobby. If you need help with ordering, making a return or have questions that can’t be answered using our website information, please contact websales@horizonhobby.com

Technical Support

Many common product and support questions are available online. Please reference our Tech Support Page. If you need additional support, please contact our product support team using chat or email. Due to a strong surge in volume and the impact of the pandemic, our response times are taking longer than usual. Your patience is appreciated as our team works through your requests.

FAQ's to find answers to our most common questions:

I can't get the promo code to work.

Your promotional code may be expired. Please refresh your screen by clicking the F5 key or go to our home page to see if the promotion is still active. Once we deactive a promotional code we can no longer apply it.

Do you ship outside the USA?

Horizon Hobby values it's customers all over the world. The option to ship orders outside the USA may be temporarily unavailable but watch for the return of this feature very soon! In the meantime, stay safe!

Did my order go through?

You will receive an email confirmation if your order was successful. If you see that your payment was authorized but you didn't receive an order confirmation, it's probable your order was successfully placed but the connectivity to feed the confirmation to your web account and email failed. Please allow 24-48 hours to watch for the order to ship out. These are unusual situations but can happen.

I made a mistake and need to make a change or cancel the order.

It's important that you check the details of your order prior to submitting it to us. At Horizon Hobby our goal is to process your order quickly. One of the first steps in our warehouse is to print your shipping label and your packing slip. Because of this process, we are unable to make any changes to an order that has already printed in our warehouse. This includes adding, subtracting or changing items as well as changing the address on the label, merging or cancelling an order.

I can't track my package or my package is delayed.

We will send a confirmation email with your tracking information. If you were charged for your order but have no tracking number. Please make sure the email did not go to your junk or spam filter. Even if a package is delayed by the shipment carrier, the cause for the delay is typically worked out in just a few days. Packages must be confirmed missing after 10 days before we can take any action on a replacement or refund.

Please Contact: Customer Service

Important Note!

1. Please view our Return Policy before contacting Customer Service regarding returns.

2. Our Customer Service can only provide support for products purchased from:

HorizonHobby.com
Horizon Hobby phone sales orders
Horizon Hobby eBay store
Horizon Hobby Amazon store

3. Our Customer Service can provide you with a return authorization

Our Hours

Monday - Friday: 8 A.M. - 5:00 P.M. CST

Please Contact: Customer Service

Important Note!

1. Please review our International Shipping Policies before contacting Customer Service regarding international shipments.

Our Hours

Monday - Friday: 8 A.M. - 5 P.M. CST

Please Contact: Product Support

Important Note!

1. Horizon Hobby supports the following radio control brands:

ARRMA, Axial, Blade, Duratrax, Dynamite, E-flite, ECX, FMS, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Phoenix Model, Pro Boat, RealFlight, Saito Engines, Spektrum, Team Losi Racing, Top Flite, Tower Hobbies, Vaterra, Zenoah

Tech Tips

What are some self-help options?
  • Most of the answers you’re looking for can be found in the 'Manuals & Support' tab of its horizonhobby.com product page. To find the page for your product, enter the product name or item number in the search field at the top of this page
  • Check out our YouTube Channel
  • Use our chat option if available. You should see this pop-up on the side of your screen ( this option is not currently available on Mobile devices)
What is your warranty process (US and Canada)?

To process a warranty claim, you will need to send an email to productsupport@horizonhobby.com with the following:

  • Your complete name and shipping information
  • Product number and item description
  • A clear and legible photo of your Purchase Receipt attached to the email.
  • A clear photo of your item showing any relevant details
How do I send an item in for repairs (US/Canada)?

When sending an item into our service center we ask that you:

  • Complete a Service Request Form including a description of the issue
  • Include a printed copy of the Service Request Form along with your item
  • If the item is within the manufacturer's warranty period include a dated sales receipt (copies are acceptable)
  • Follow this link and click on "Launch Service Request Form".

    This web page also includes estimated service turnaround times as well as a link to check the status of your repair.

When will backordered parts be in stock?

If the replacement part we are sending you is on back order, you can follow the status by periodically checking the product page. Unless the stock status reads "In Stock", then availability has not changed.

I'm trying to purchase a discontinued part but I don't know where to look.

Items that are discontinued are no longer in production. We apologize for the inconveneince. It may be worth checking a third party online retailer or used hobby markets for these items.

How do I find my Spektrum receiver's serial number?
  • You will need the SPMA3065 PC programming cable and online PC Spektrum program application.
  • Cable and software can be found here.
  • Sign into your spektrumrc.com account from the Program and connect the receiver to the Programming Cable. The PC application will display the serial number and allow you to register and update the firmware directly within the application
I purchased someone else's Spektrum and it's still registered to them, what do I do?

You will need to send a picture of the serial number to productsupport@horizonhobby.com. We will reach out to the original owner for permission. If we do not hear from them in 30 days, at that time we can deregister the transmitter.

How do I setup up my AR637T receiver?

Check out our Comprehensive video tutorial on YouTube that walks you through the entire process of setting up your AR637T Receiver.

I just purchased the RealFlight Digital Download, where do I find the serial number?
  • A serial number will be emailed to you as part of your purchase receipt.
  • If you do not receive an email with 24 business hours, please check your spam folders.
Will I need an Activation Code to install RealFlight9?
  • No, if your computer is connected to the internet then it will register and activate automatically.
  • Yes, if your computer does NOT have internet access then a Product Activation screen will appear during the install process which includes the serial number and Activation Key. Using a computer with internet access visit http://activation.knifeedge.com/RealFlight9/ and enter your serial number and activation key from the install process. An activation code will be generated which will need to be entered in to Product Activation screen.
Can I use my own transmitter?
  • Many popular transmitters are compatible with RealFLight. To successfully connect them an adapter cable is used to along with the InterlinkDX
  • If you have a Spektrum DSM2/DSMX transmitter, using an SPMWS2000 will allow for a wireless connection to the computer.
Still have questions?

We are extremely sorry that our wait times have been extended. We appreciate your understanding under these difficult circumstances. Please utilize all self-help options available. Many answers to technical issues may found within our self-help options like YouTube, product manuals, and product pages. Please visit our Tech Support Page for more information.

Please Submit a Service Center Request

Important Note!

1. To electronically submit a Service Request or to Check Repair Status, visit our Service Center Contact and Inquiry page.

2. Horizon Hobby supports the following radio control brands:

ARRMA, Axial, Blade, Duratrax, Dynamite, E-flite, ECX, FMS, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Phoenix Model, Pro Boat, RealFlight, Saito Engines, Spektrum, Team Losi Racing, Top Flite, Tower Hobbies, Vaterra, Zenoah

Our Hours

Monday - Friday: 8 A.M. - 5 P.M. CST

Please Contact: Model Railroad Support

Important Notes!

1. Contact our Model Railroad support for questions about:

Warranty questions
Repair questions
Technical support
Product information

2. Contact our Model Railroad parts for questions about:

Missing parts requests
Parts related inquiries

3. Horizon Hobby supports the following model railroad brands:

Athearn, Roundhouse, McHenry

Call: 310-763-7140

Monday - Friday: 8 A.M. - 4 P.M. PST

Please Contact: Webmaster

Email / Site Feedback

webmaster@horizonhobby.com

Please allow up to two business days for email responses.

FAQ's to find answers to our most common questions:

I sent for my password re-set but didn't get it.

Please make sure the automated email did not get filterd or blocked by your security settings.

I didn't get my reward points.

Reward points only post towards orders placed under your account. Guest orders, order placed on Amazon or purchased at a local hobby shop will not yeild any points.

I used my points on an order that was cancelled or returned, what will happen with those points?

We suggest your email us with the subject reward points so confirm they properly go back to your account as they should.

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