Shipping, Billing and Returns

Shipping Policy

Horizon Hobby ships to all 50 States as well as Puerto Rico, Virgin Islands, and all APO/FPO addresses. Additionally, we now ship to over 100 countries worldwide. Some restrictions apply based on destination and shipping method.

Shipping charges are displayed at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and/or Horizon Hobby. Horizon Hobby selects and may change default shipping carriers at any time with or without notice.

Free Shipping on orders over $99

Qualifying Orders:

  • Contiguous United States orders only
  • Shipped via Horizon Hobby's choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Applicable on orders $99 or higher prior to taxes and fees
  • Contiguous United States shipments only
  • Available on in-stock orders only

$3.99 Standard Shipping on Orders Under $99

Qualifying Orders:

  • Contiguous United States orders only
  • Shipped via Horizon Hobby's choice of carriers and services (most orders will take 3-7 business days)
  • No guaranteed delivery date
  • Upgrade to FedEx Ground for $6.99 for guaranteed delivery timeframe and tracking information (within 5 business days for contiguous US)
  • Orders may not exceed $99 prior to taxes and shipping charges
  • Due to restrictions beyond our control, some items may not be allowed to ship standard. Please see Ground Only Shipments for details. We regret any inconvenience.

Free Shipping on APO/FPO Orders

Free shipping to support our servicemen and servicewomen

  • APO/FPO addresses
  • Shipped via standard shipping option
  • The United States Postal Service no longer allows for the shipment of LiPo batteries to overseas military addresses. Please see Ground Only Shipments for details.
  • Other restrictions may apply based on APO/FPO shipping rules.

Oversize Packages

Items which are considered "oversize" are noted on horizonhobby.com. Oversize packages will not ship 2 Day, Overnight or Saturday Delivery. For shipments to Puerto Rico, please call for a shipping quote. Oversize packages are not eligible for gift wrap. Some oversize packages are restricted for APO/FPO shipping.

Shipping Rates

United States and US Territories:

Method USA Under $99 USA Over $99 AK/HI PR/VI
Standard $3.99 FREE $10.99 $10.99
Ground $6.99 $5.99 $17.99 N/A
2 Day* $9.99 $19.99 $33.99 $33.99
Next Day* $19.99 $29.99 $47.99 $47.99

*Expedited services ONLY run Monday through Friday. Any orders placed on Friday will not be received until the next week.

Canadian orders placed over the phone:

Method Cost
Mail $10.99
Ground $17.99
Express* $33.99
Priority** $47.99

* Express orders will arrive at the US/Canada border within 2 business days. Customs may delay final delivery—Horizon Hobby is not responsible for late shipments.

** Priority orders will arrive at the US/Canada border within 1 business day. Customs may delay final delivery—Horizon Hobby is not responsible for late shipments.

PayPal Shipping

For your convenience we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $99 to a PO Box, even if it is to a PayPal verified address. All orders above $99 will require a signature. PayPal is an accepted payment for many currencies through our partner BorderFree. If PayPal is accepted for your currency, you will see that option during checkout.

Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for backordered items. If your cart contains both backordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your backordered items and pay with a credit card or gift card.

Paypal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.

All shipping, fraud prevention and backorder policies, including all other policies put in place by Horizon Hobby, LLC, still apply to all orders submitted with PayPal unless otherwise noted.

Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.

Shipping Times

Depending on your location and the availability of product, orders are shipped from our Illinois or California warehouses. All international orders will be shipped out of our Illinois warehouse. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if we need additional information to process your order. Delays due to payment processing are not the responsibility of Horizon Hobby, LLC.

Expedited Shipping

Two day and Overnight shipping methods via our carrier ship Monday – Friday ONLY. Please note shipping carriers do not deliver expedited orders on the weekend.

Shipment Arrivals

Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS and Federal Express shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account on HorizonHobby.com, you may track your order from your Order History page after you log in to the Account section of our site.

Horizon Hobby and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

You may also visit the following websites to track your packages.
https://tools.usps.com/go/TrackConfirmAction!input.action
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/tracking/

Missing or Damaged Shipments

Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day. Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

Ground Only Shipments

Lithium / Li-Po Batteries

Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.

Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.

Due to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. Shipments requiring dangerous goods shipping documents are shipped via FedEx. FedEx Ground hazardous materials shipments may not be shipped to, from or within Hawaii or Alaska.

FedEx Express will only ship dangerous goods to the following cities in Alaska:

Anchorage, Anchor Point, Big Lake, Birchwood, Chugiak, Clam Gulch, Cooper Landing, Eagle River, Eileson, Elmendorf, Ester, Fairbanks, Ft. Richardson, Ft. Wainwright, Girdwood, Homer, Houston, Indian, Kasilof, Kenai, Kodiak, Moose Pass, Ninilchik, North Pole, Palmer, Peters Creek, Seward, Soldotna, Sterling, Talkeetna, Trapper Creek, Wasilla and Willow.

Dangerous Goods are not accepted by FedEx Express at the following Hawaiian zip codes:

96737, 96742, 96742, 96747, 96752, 96769, 96772, 96774, 96776, and 96796.

For a complete listing of Domestic zip codes where dangerous goods are not accepted by FedEx Express, please visit the following link http://images.fedex.com/us/services/pdf/DG_ZIPs_Not_Served.pdf.

Hazardous Materials

Hazardous materials (HAZMAT) are only available via ground shipping.

ORM-D - Other Restricted Material

ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO or international addresses at this time.

Proposition 65

Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below.
OEHHA Prop65 Information
Current Prop65 list

 

Taxes

Items sold by Horizon Hobby, LLC are subject to tax in accordance with the laws of the shipping destination.

How Sales Tax is Calculated

Sales tax on items sold by Horizon Hobby, LLC are assessed in accordance with state tax laws. In some areas, local laws require tax to be assessed on both the items sold as well as the shipping charges. Please refer to your local tax laws for more information.

RETURN POLICY

Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

Online: Please utilize our contact page. 

We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines

  • Returned merchandise must be in unused condition and in its original packaging.
    • HORIZON HOBBY DOES NOT Accept the return of any Lithium Ion (LiIon), Lithium Polymer (LiPo) or Sealed Lead Acid (Pb) batteries.
    • The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, installing software and other similar actions constitutes used merchandise.
    • Radios must be returned with unmounted servos and switch harness.
  • When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.
    • We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
    • ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
  • Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
  • Returns sent COD will not be accepted.
  • Horizon Hobby reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
  • Certain manufactures handle defective items and will not allow a return to Horizon Hobby. You will be notified when you contact Customer Service if this applies to the item you have.

Returns Shipping Compliance Policy

The following Products may not be authorized to be shipped for returns. Please note this list is not all-inclusive, for full details please contact Horizon Hobby Customer Support:

  1. Paints, thinners, certain glues or cements, aerosols or compressed gas canisters, Sealed Lead Acid batteries, rockets, kits containing rockets with or without igniters, igniters, hobby fuel (both quart or gallon).
  2. Lithium Ion (Polymer) batteries.

For more information please refer to our Returns Shipping Compliance Policy.pdf

Refused Shipments

If Horizon Hobby incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.

Exterior Shipping Carton Damage

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes

If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.