Shipping, Billing and Returns

Shipping Policy

Horizon Hobby ships to all 50 States as well as Puerto Rico, Virgin Islands, and all APO/FPO addresses. Additionally, we now ship to over 100 countries worldwide. Some restrictions apply based on destination and shipping method.

Shipping charges are displayed at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and/or Horizon Hobby. Horizon Hobby selects and may change default shipping carriers at any time with or without notice.

Please note we begin processing your order immediately after receiving it, and so we are usually unable to make changes or cancel the order once it is placed. Once your order invoices prints it has entered our shipping process and cannot be changed or canceled.

Free FedEx Ground Shipping on orders over $50

Qualifying Orders:

• Free FedEx Ground shipping over $50 ends 12/23/2020
• The Contiguous United States orders only
• No guaranteed delivery date
• Applicable on orders $50 or higher prior to taxes and fees
• Available on in-stock orders only

Free FedEx Ground Shipping on all orders for RC Club Pro and Legend Members

Qualifying Orders:

• Free FedEx Ground shipping for all orders ends 01/01/2021
• Must be signed in and an active RC Club Member with Pro or Legend status
• The Contiguous United States orders only
• No guaranteed delivery date
• Available on in-stock orders only

Free FedEx 2-Day Shipping on orders over $250

Qualifying Orders:

• Free FedEx 2-Day shipping over $250 ends 12/20/2020
• The Contiguous United States orders only
• No guaranteed delivery date
• Applicable on orders $250 or higher prior to taxes and fees
• Available on in-stock orders only

$3.99 FedEx Ground Shipping on orders under $50

Qualifying Orders:

• The Contiguous United States orders only
• No guaranteed delivery date
• Orders may not exceed $50 prior to taxes and shipping charges
• Available on in-stock orders only

Free Shipping on APO/FPO Orders

Free shipping to support our servicemen and servicewomen

• APO/FPO addresses
• Shipped via the standard shipping option
• The United States Postal Service no longer allows for the shipment of LiPo batteries to overseas military addresses. Please see Ground Only Shipments for details.
• Other restrictions may apply based on APO/FPO shipping rules.

Oversize Packages

Items that are considered "oversize" are noted on horizonhobby.com. Oversize packages will not ship 2 Day, Overnight, or Saturday Delivery. For shipments to Puerto Rico, please call for a shipping quote. Oversize packages are not eligible for gift wrap. Some oversize packages are restricted to APO/FPO shipping.

Shipping Rates

The United States and US Territories:

*Expedited services ONLY run Monday through Friday. Any orders placed on Friday will not be received until the next week.

Canadian orders placed over the phone:

* Express orders will arrive at the US/Canada border within 2 business days. Customs may delay final delivery—Horizon Hobby is not responsible for late shipments.

** Priority orders will arrive at the US/Canada border within 1 business day. Customs may delay final delivery—Horizon Hobby is not responsible for late shipments.

PayPal Shipping

For your convenience, we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $99 to a PO Box, even if it is to a PayPal verified address. All orders above $99 will require a signature. PayPal is an accepted payment for many currencies through our partner BorderFree. If PayPal is accepted for your currency, you will see that option during checkout.

Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for backordered items. If your cart contains both backordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your backordered items and pay with a credit card or gift card.

Paypal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.

All shipping, fraud prevention, and backorder policies, including all other policies put in place by Horizon Hobby, LLC, still apply to all orders submitted with PayPal unless otherwise noted.

Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.

Payment & Billing Options

Currently, we accept all forms of major credit cards as payment on orders shipping to anywhere in the world. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorize your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.

Shipping Times

Depending on your location and the availability of products, orders are shipped from our Illinois or California warehouses. All international orders will be shipped out of our Illinois warehouse. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if we need additional information to process your order. Delays due to payment processing are not the responsibility of Horizon Hobby, LLC.

Expedited Shipping

Two day and Overnight shipping methods via our carrier ship Monday – Friday ONLY. Please note shipping carriers do not deliver expedited orders on the weekend.

Shipment Arrivals

Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgment includes a tracking number for all UPS and Federal Express shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account on HorizonHobby.com, you may track your order from your Order History page after you log in to the Account section of our site.

Horizon Hobby and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

You may also visit the following websites to track your packages.
https://tools.usps.com/go/TrackConfirmAction!input.action
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/tracking/

Missing or Damaged Shipments

Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion, carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day. Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before a refund or replacement can occur.

Ground Only Shipments

Lithium / Li-Po Batteries

Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.

Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.

Due to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. Shipments requiring dangerous goods shipping documents are shipped via FedEx. FedEx Ground hazardous materials shipments may not be shipped to, from, or within Hawaii or Alaska.

FedEx Express will only ship dangerous goods to the following cities in Alaska:

Anchorage, Anchor Point, Big Lake, Birchwood, Chugiak, Clam Gulch, Cooper Landing, Eagle River, Eielson, Elmendorf, Ester, Fairbanks, Ft. Richardson, Ft. Wainwright, Girdwood, Homer, Houston, Indian, Kasilof, Kenai, Kodiak, Moose Pass, Ninilchik, North Pole, Palmer, Peters Creek, Seward, Soldotna, Sterling, Talkeetna, Trapper Creek, Wasilla, and Willow.

Dangerous Goods are not accepted by FedEx Express at the following Hawaiian zip codes:

96737, 96742, 96742, 96747, 96752, 96769, 96772, 96774, 96776, and 96796.

For a complete listing of Domestic zip codes where dangerous goods are not accepted by FedEx Express, please visit the following link http://images.fedex.com/us/services/pdf/DG_ZIPs_Not_Served.pdf.

Hazardous Materials

Hazardous materials (HAZMAT) are only available via ground shipping.

ORM-D - Other Restricted Material

ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO, or international addresses at this time.

Proposition 65

Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below.
OEHHA Prop65 Information
Current Prop65 list

Taxes

Items sold by Horizon Hobby, LLC are subject to tax in accordance with the laws of the shipping destination.

How Sales Tax is Calculated

Sales tax on items sold by Horizon Hobby, LLC are assessed in accordance with state tax laws. In some areas, local laws require tax to be assessed on both the items sold as well as the shipping charges. Please refer to your local tax laws for more information.

RETURN POLICY

Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

Online: Please utilize our contact page. 

We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines

• Returned merchandise must be in an unused condition and in its original packaging.
  • HORIZON HOBBY DOES NOT Accept the return of any Lithium-Ion (LiIon), Lithium Polymer (LiPo), or Sealed Lead Acid (Pb) batteries.
  • The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, installing software, and other similar actions constitute used merchandise.
  • Radios must be returned with unmounted servos and switch harness.
• When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included.
  • We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
  • ARF kits are specially packaged to ensure the safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
• Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
• Returns sent COD will not be accepted.
• Horizon Hobby reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
• Certain manufacturers handle defective items and will not allow a return to Horizon Hobby. You will be notified when you contact Customer Service if this applies to the item you have.

Returns Shipping Compliance Policy

The following Products may not be authorized to be shipped for returns. Please note this list is not all-inclusive, for full details please contact Horizon Hobby Customer Support:

1. Paints, thinners, certain glues or cement, aerosols or compressed gas canisters, Sealed Lead Acid batteries, rockets, kits containing rockets with or without igniters, igniters, hobby fuel (both quart or gallon).
2. Lithium-Ion (Polymer) batteries.

For more information please refer to our Returns Shipping Compliance Policy.pdf

Refused Shipments

If Horizon Hobby incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.

Exterior Shipping Carton Damage

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under the manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes

If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.