Service Center

Horizon Hobby, LLC Service Center

2904 Research Road
Champaign, IL 61822 USA

Submit a Product for Repair or Warranty Determination

To expedite the service of your product, please follow the directions for the online service request below. Upon receipt of confirmation, print the service repair form and ship it, along with your product, to the Horizon Hobby, LLC Service Center (see address above). The online service request will allow you to check on the status of your product through the use of a unique service request number. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. If you have any questions, please contact Product Support.

By submitting this service request form, you are agreeing to the Horizon Hobby, LLC Service Terms and Conditions.

Please Note: Do not include credit card information with your product. If a charge is associated with your service, a Horizon Hobby representative will contact you for payment.

***Horizon Hobby no longer provides service for JR products including DSMX add-ons to JR radios. Return shipping will be charged for any JR product sent to Horizon Hobby.***

*Some restrictions apply.

Estimated Service Turnaround Times (Business Days)*

Engine Service 4 Days
Electronics Service 5 Days
Other Product Service (Non-Engine, Non-Radio) 3 Days

*Turnaround time is initiated when the product is checked in by Horizon Hobby. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.

Brands we Service

*Restrictions - Please refer to Horizon Hobby, LLC Service Terms and Conditions

Horizon Hobby, LLC Service Terms & Conditions (Subject to Change Without Notice)

Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Axial, AquaCraft, Blade, Coverite, Dromida, Duratrax, Dynamite, E-flite, Evolution, ECX, Flite Zone, Force RC, Great Planes, Hangar 9, HobbyZone, Kinexsis, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Rise, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, Zenoah*, BeastX*, FMS*, Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, Zenoah, and ZP.

Restrictions:
Products Purchased from HorizonHobby.com: Horizon provides service for proprietary and exclusive-brand products purchased from this website by consumers in the United States. If you live outside of the United States, please contact us before sending in any product for repair to ensure we are able to repair and send your product back to you. For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product.

Products Purchased in the European Union or Horizon Hobby – China: Refer to your product manual for service contact information.

Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries Horizon offers international shipping, provided the product is compliant in the country where you live and use the product. Please see below for a complete list of these countries. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.

Products Purchased from Retailers in These Countries can be Serviced:

Andorra Denmark Hong Kong Luxembourg Romania  
United Kingdom Argentina Dominican Republic Hungary Macao  
San Marino Venezuela Australia Ecuador India  
Mexico Singapore Austria El Salvador Indonesia  
Monaco Slovakia Belgium Estonia Ireland  
Netherlands Slovenia Bulgaria Finland Israel  
New Zealand Spain Canada France Italy  
Chile Germany Japan Panama Sweden  
China Greece Jersey Peru Switzerland  
Colombia Guatemala Latvia Philippines Taiwan  
Costa Rica Guernsey Liechtenstein Poland Thailand  
Czech Republic Honduras Lithuania Portugal Turkey  
Nicaragua South Korea  

Exclusive International Service: Please see below for service information of products with exclusive service agreements.

  • Saito – Service limited to North, Central and South America, and the Caribbean (excluding Mexico)
  • Zenoah – Service limited to the United States
  • BeastX – Service limited to North America, South America, Central America, and the Caribbean

For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.

  • All items should be packed to assure no damage is incurred during shipping. Please insure all packages and avoid shipping methods or carriers that do not provide tracking. All merchandise is the responsibility of the shipper until it arrives at Horizon. Therefore, Horizon is not responsible for items lost or damaged in transit.
  • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Horizon. Warranties apply only to the original purchaser and are not transferable. Collateral damage is NOT covered by manufacturer warranty. Horizon is not responsible for any loss of data or information associated with service. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com.
  • All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. All charges for service parts, labor, shipping, and other fees are your responsibility. Nonpayment can result in the confiscation of equipment.
  • The customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of products.
  • Horizon service is limited to Product compliance in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant Products for a period of 60 days from notification, after which it will be discarded.

Proprietary Model Railroad Service

The Horizon Hobby, LLC Service Center only supports R/C products at this time. To receive information regarding your model railroad products, please click here.