Before you buy, always make sure the Horizon Hobby products you are purchasing are the real thing. Fake and counterfeit products may break easily, damage the products they're used in, and create situations that lead to injury to yourself and others.Furthermore, Horizon Hobby does not test non-Horizon products for compatibility and has never published proprietary technical specifications to allow other companies to claim full compatibility. We disclaim all liability related to counterfeit products and any non-Horizon product claiming compatibility, and will not service them under any circumstances.
Most counterfeit Horizon Hobby products are fairly easy to spot, but if you are not sure a product is genuine, you can confirm that the seller is an authorized Horizon Hobby reseller by looking them up in our locator at http://www.horizonhobby.com/FindARetailer, or by contacting Horizon Hobby directly.
Heli – 888-959-2304 | Air – 888-959-2305 | Surface – 888-959-2306
Never provide personal information to any seller you doubt is an authorized retailer until you confirm first.
If you have purchased a counterfeit product by mistake, call your credit card company and ask for an immediate "charge back" or "reversal of charges." If you bought it through a platform or payment service like eBay or Paypal, report the counterfeit seller to the payment service. Afterwards, be sure to monitor your credit card for suspicious activity. Many online counterfeit resellers are phishing websites created to steal personal information.
In the U.S., we encourage consumers to report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3) reporting form. http://www.ic3.gov
If the products were shipped via U.S. Mail, you can also report the seller/sender to the U.S. Postal Inspectors. https://postalinspectors.uspis.gov
You can also send any suspected counterfeit product listings to Horizon Hobby’s legal department at IPProtection@horizonhobby.com
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