Horizon Hobby, LLC Service Center 4105 Fieldstone Rd Champaign, IL 61822 USA
To expedite the service of your product, please follow the directions for the online service request below. Upon receipt of confirmation, print the confirmation page and ship it, along with your product, to the Horizon Hobby, LLC Service Center (see address above). The online service request will allow you to check on the status of your product through the use of a unique service request number. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. If you have any questions, please call us at 877-504-0233 or Email Product Support at firstname.lastname@example.org.
By submitting this service request form, you are agreeing to the Horizon Hobby, LLC Service Terms and Conditions.
Please Note: Do not include credit card information with your product. If a charge is associated with your service, a Horizon Hobby representative will contact you for payment.
Horizon Hobby no longer provides service for JR products. For service needs please contact JR AMERICAS at 217-352-7959 or by email at email@example.com
*Some restrictions apply
*Turnaround time is initiated when the product is checked in by Horizon Hobby. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.
Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur.
Lithium-ion battery powered equipment and/or devices must have the batteries removed prior to shipping, unless the battery is installed in the device and protected from short-circuit. Do not send loose batteries or batteries packed with equipment back to Horizon.
Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place. Never ship containers filled with flammable or combustible liquid, or items or materials that has been in contact with flammable or combustible liquids to Horizon.
Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items.
Regulations published by the U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: http://hazmat.dot.gov.
For information on how to ship regulated or Hazardous items by FedEx, please visit http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html for more information.
To determine the current status of your product, please follow the link below. You will need your service request number. Check Repair Status
*Restrictions - Please refer to Horizon Hobby, LLC Service Terms and Conditions
Horizon Hobby, LLC (Horizon) services the following brands: Blade, Dynamite, E-flite, ECX, Hangar 9, HobbyZone, Losi, Team Losi Racing, ParkZone, Pro Boat, Team Orion, Phoenix, Saito*, Spektrum, Vaterra, Zenoah*, BeastX*, and ZP.
Products Purchased from HorizonHobby.com: Horizon provides service for proprietary and exclusive-brand products purchased from this website by consumers in the United States. If you live outside of the United States, please email firstname.lastname@example.org before sending in any product for repair to ensure we are able to repair and send your product back to you. For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product.
Products Purchased in the European Union or Horizon Hobby – China: Refer to your product manual for service contact information.
Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries Horizon offers international shipping, provided the product is compliant in the country where you live and use the product. Please see below for a complete list of these countries. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.
Products Purchased from Retailers in These Countries can be Serviced:
Exclusive International Service: Please see below for service information of products with exclusive service agreements.
For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.
Regulations published by the U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: https://www.phmsa.dot.gov/hazmat.
The Horizon Hobby, LLC Service Center only supports R/C products at this time. To receive service information regarding your model railroad products, please click here.
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