Contact Us
SELF-SERVICE SOLUTIONS
Have a question about the functionality, performance, or compatibility of any of our products? Visit the Support tab on the product page to find articles and videos related to your product.
CHAT WITH US
The fastest way to reach us, available seven days a week. Live chat will first provide AI responses for common inquiries and connect you to a live agent when available. Outside business hours, your chat will be treated like an email.
EMAIL US
You can expect an email response within 24-48 business hours, Monday â Friday. Response times may be longer on Mondays or during peak seasons. For best results, use a name and email address associated with your account and one subject per email thread.
CALL US
Calls and callbacks are handled in the order they are received during business hours. Please be aware that high call volumes may lead to longer wait times, especially for technical support calls.
| On-Line Chat, Phone & Email Support Hours | |
|---|---|
| Closed for Memorial Day - Please Note: Horizon Hobby offices will be closed Monday, 05/26/25 in observance of Memorial Day. | |
| Monday through Friday | 9am to 6pm CT |
| Saturday | Closed |
| Sunday | Closed |
| NEW YEARS DAY | Closed |
| By Phone (1-800-338-4639) | |