How May We help?
We have had strong demand during the pandemic and appreciate your business and understanding as work to meet your needs while supporting our employees in these difficult circumstances. Answers to a few common questions are below.
Many orders are still shipping the same day! In some cases your order will ship the next day, with some taking a day longer. Freight carriers are experiencing delays with equipment and staffing as well. Please allow an extra day or two for transit.
Many of our suppliers and vendors were completely closed for a month or more and are still regaining their production capacity. Coupled with very strong demand, we are working hard to expedite key items and parts. Items are coming back into stock daily, but it will take some time before our inventory and stock availability is back to pre-pandemic levels. Our websites are updated daily and remain the best spot to check availability and expected re-stock dates.
Online ordering remains the best way to place your order with Horizon Hobby. If you need help with ordering, making a return or have questions that can’t be answered using our website information, please contact firstname.lastname@example.org
Many common product and support questions are available online. Please reference our Tech Support Page. If you need additional support, please contact our product support team using chat or email. Due to a strong surge in volume and the impact of the pandemic, our response times are taking longer than usual. Your patience is appreciated as our team works through your requests.