Holiday 2013 Shipping Schedule
Get Your Holiday Orders in Time and Ship By:
|US Ground||US 2 Day||US Overnight||Canada Ground||Canada & Puerto Rico 2-3 Day||Canada & Puerto Rico 1-2 Day||Int'l Rest of World|
|Thursday Dec 12th||X|
|Friday Dec 13th||X|
|Monday Dec 16th|
|Tuesday Dec 17th||X|
|Wednesday Dec 18th||X|
|Thursday Dec 19th||X|
|Friday Dec 20th||X|
|Monday Dec 23th||X|
Horizon & Holiday Carrier Schedule
|Horizon Consumer Sales||FedEx Commercial||UPS Commercial||USPS||FedEx Home||UPS Residential|
|Thursday Nov 28th||Closed||Closed||Closed||Closed||Closed||Closed|
|Friday Nov 29th||Open||Open||Pick Up & Delivery of Air & Int'l Only||Open||Open||Pick Up & Delivery of Air & Int'l Only|
|Saturday Nov 30th||Closed (Product Support Lines Open)||Saturday Air & Int'l Air Delivery Only||Saturday Air & Int'l Air Delivery Only||Open||Ground & Saturday/ Int'l Air Delivery Only||Saturday Air & Int'l Air Delivery Only|
|Friday Dec 20th||Open||Open||Open||Open||Open||Open|
|Monday Dec 23rd||Open||Open||Open||Open||Closed||Open|
|Tuesday Dec 24th||Open. 11 AM order deadline. Horizon phone lines close 3 PM CST||Open for Delivery. Pick up of Air & Int'l Only||Open for Delivery. Pre-arranged Pick up of Air & Int'l Only||Open||Open for Delivery||Open for Delivery. Pre-arranged Pick up of Air & Int'l Only|
|Wed Dec 25th||Closed||Closed||Closed||Closed||Closed||Closed|
|Thursday Dec 26th||Open||Open||Open||Open||Open||Open|
|Monday Dec 30th||Open||Open||Open||Open||Closed||Open|
|Tuesday Dec 31st||Open. 11 AM order deadline. Horizon phone lines close 5 PM CST||Open||Pick Up & Delivery of 1 & 2 Day Air & Int'l Only||Open||Open||Pick Up & Delivery of 1 & 2 Day Air & Int'l Only|
|Wednesday Jan 1st||Closed||Closed||Closed||Closed||Closed||Closed|
|Thurs Jan 2nd||Open||Open||Open||Open||Open||Open|
*Dec 26th Boxing Day observed in Canada, carriers closed for pick up and delivery.
All of us at Horizon wish you a happy holiday season!
For specific time in transit and delivery information please see our parcel carrier sites:
Please look for your tracking number on your invoice or email, or call Horizon Hobby Sales at 800-338-4639 for assistance.
Horizon Hobby ships to all 50 States as well Puerto Rico, Virgin Islands, and all APO/FPO addresses. International shipping is also available to select countries which are listed below. Some restrictions apply based on destination.
Shipping charges are calculated at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and Horizon Hobby as necessary.
Free Ground Shipping on orders over $99
- Applicable on orders $99 or higher prior to taxes and shipping charges
- Contiguous United States shipments only
- Does not include oversize charges
- Available on in-stock orders only
Free Shipping on APO/FPO Orders
Free shipping to support our servicemen and servicewomen
- APO/FPO addresses
- Does not include fees for oversized item
- Shipped via economy shipping option
- The United States Postal Service no longer allows for the shipment of LiPo batteries to overseas military addresses.
United States and US Territories:
*Service Level called Express typically arrives in 2-3 days but may be delayed by customs
**Service Level called Priority typically arrives in 1-2 days but may be delayed by customs
International - Rest of World:
|UPS Expedited Intl||Rated per address|
Items which are considered "oversize" are noted in the catalog and on horizonhobby.com. Exact charges will be noted at checkout. Oversize packages will not ship 2 Day, Overnight or Saturday Delivery. Oversize packages cannot be combined with other packages, therefore an additional shipping charge will be incurred for additional items on your order. For shipments to Puerto Rico, please call for a shipping quote.
- All international shipments will ship via UPS Worldwide Expedited
- International shipments are subject to local taxes, customs, and duties and/or additional charges such as brokerage fees. These charges are the sole responsibility of the buyer. If at any time Horizon Hobby is billed for these charges, Horizon will in return bill the buyer in the same manner the original order was billed.
- Some items are restricted from shipping internationally. In the event an item cannot be shipped, a sales representative will contact the customer directly
- Orders placed with international credit cards can only be shipped to the international billing address associated with the credit card.
- We cannot accept international PayPal payments at this time.
- Please be advised that gift wrapped items included in international orders are subject to inspection by customs. Horizon Hobby is not responsible for damage to the gift wrap through this process.
We provide international shipping to the following countries:
|Andorra||Denmark||Hong Kong||Luxembourg||Romania||United Kingdom|
|Argentina||Dominican Republic||Hungary||Macao||San Marina||Venezuela|
Economy Shipping Option
The economy shipping option does not guarantee time in transit and may not provide tracking. Please allow up to 3 weeks for delivery. Lost shipments are not available for investigation for at least 30 days. Orders shipped via economy shipping are at the consumer's risk.
For your convenience we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $50 to a PO Box, even if it is to a PayPal verified address. All orders above $250 will require a signature. We cannot accept international PayPal payments at this time.
Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for backordered items. If your cart contains both backordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your backordered items and pay with a credit card or gift card.
Paypal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.
All shipping, fraud prevention and backorder policies, including all other policies put in place by Horizon Hobby, Inc., still apply to all orders submitted with PayPal unless otherwise noted.
Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.
Every in stock order we receive by 2:00 P.M. (CST) Monday - Friday ships out the very same day. Depending on your location and the availability of product, orders are shipped from our Illinois or California warehouses. All international orders will be shipped out of our Illinois warehouse. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. Delays due to payment processing are not the responsibility of Horizon Hobby Inc.
Overnight Shipping (Saturday/Sunday delivery is excluded)
Overnight shipping is only available for in stock orders we receive by 2:00 P.M. (CST) Monday - Friday. Items ordered after 2:00 P.M. (CST) on Friday will not ship out from our warehouse until the following Monday.
Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS and Federal Express shipments. Accurate tracking is not available until one business day before the expected arrival. If you have an account, you may track your order at our new Order History page after you log in to the Account section of our site.
Horizon Hobby and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.
Missing or Damaged Shipments
Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.
Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.
Hazardous materials (HAZMAT) are only available via ground shipping.
ORMD - Other Restricted Material
ORMD items can only be shipped via ground delivery or through USPS. Products of this nature include sealed batteries, quarts of fuel, paints, and aerosols. We cannot ship ORMD items to APO / FPO or international addresses at this time.