Exceptional products. Personal service. Worldwide fun.

Step 1. How can we help you? Click a button below to proceed.

Sales and Customer Service
Product Support
Feedback, Donations, Website Support

Step 2. What is your specific concern? Click a button below to proceed.

  • Placing an order
  • Product price and availability
  • Order status or correction
  • Order tracking
  • Returning a product
  • Shipping problems
  • Billing corrections
  • International Order Placement
  • International Shipping Locations
  • International Shipping Costs
  • International Order Tracking
  • RC Product Support
  • Product Repairs
  • Train Support

Please Contact: Sales

See Details Below

Hours of Operation

Monday - Friday8 A.M. - 7 P.M. CST
Saturday8 A.M. - 5 P.M. CST
Sunday12 P.M. - 5 P.M. CST

Phone

Please use the phone number below that correctly corresponds to the category you need support for.

Air Category888-959-2305
Heli Category888-959-2304
Surface Category888-959-2306
Train Category / General888-959-2307

Please Contact: Customer Service

See Details Below

Important Note!

1. Please view our Return Policy before contacting Customer Service regarding returns.

2. Our Customer Service can only provide support for products purhased from:

HorizonHobby.com
HorizonHobbyTrains.com
Horizon Hobby phone sales orders
Horizon Hobby eBay store
Horizon Hobby Amazon store

3. Our Customer Service can provide you with a return authorization

Hours of Operation

Monday - Friday8 A.M. - 6 P.M. CST

Phone

888-959-2307*Ask for Customer Service

Please Contact: International Sales

See Details Below

Important Note!

1. Please review our International Shipping Policies before contacting Customer Service regarding international shipments.

Hours of Operation

Monday - Friday8 A.M. - 5 P.M. CST

Phone

International217-352-1913

Please Contact: Product Support

See Details Below

Important Note!

1. Horizon Hobby supports the following radio control brands:

Blade, Carisma, Dynamite, E-flite, Evolution Engines, ECX, Force RC, Hangar 9, HobbyZone, JR, Losi, Orion,
ParkZone, Phoenix Simulator, Pro Boat, RTM, RVO, Saito Engines, Seagull, Spektrum, Team Losi Racing, Vaterra, Zenoah


Horizon also provides parts only Align support with proof of purchase from Horizon Hobby or a Horizon dealer.

Hours of Operation

Monday - Friday8 A.M. - 7 P.M. CST
Saturday8 A.M. - 5 P.M. CST
Sunday12 P.M. - 5 P.M. CST

Phone

Please use the phone number below that correctly corresponds to the category you need support for.

Air Category888-959-2305
Heli Category888-959-2304
Surface Category888-959-2306
General877-504-0233

Please Submit a Service Center Request

See Details Below

Important Note!

1. To electronically submit a Service Request or to Check Repair Status, visit our Service Center Contact and Inquiry page.

2. Horizon Hobby supports the following radio control brands:

Blade, Carisma, Dynamite, E-flite, Evolution Engines, Electrix RC, Force RC, Hangar 9, HobbyZone, JR, Losi, Orion,
ParkZone, Phoenix Simulator, Pro Boat, Saito Engines, Seagull, Spektrum, Losi Racing, Vaterra, Zenoah


Horizon also provides parts only Align support with proof of purchase from Horizon Hobby or a Horizon dealer.

Hours of Operation

Monday - Friday8 A.M. - 5 P.M. CST

Phone

Please use the phone number below that correctly corresponds to the category you need support for.

General877-504-0233

Please Contact: Model Railroad Support

See Details Below

Important Notes!

1. Contact our Model Railroad support for questions about:

Warranty questions
Repair questions
Technical support
Product information

2. Contact our Model Railroad parts for questions about:

Ordering parts not stocked by HorizonHobbyTrains
Missing parts requests
Parts related inquiries

3. Horizon Hobby supports the following model railroad brands:

Athearn, Roundhouse, McHenry

Hours of Operation

Monday - Friday8 A.M. - 4 P.M. PST

Phone

Please use the phone number below that correctly corresponds to the category you need support for.

General877-422-9316
General310-763-7140

You Need to Visit Our Idea & Invention Submissions Page

Important Notes!

1. To submit a product or invention idea, please visit our:

Idea & Invention Submissions Page

You Need to Contact a Member of Horizon

Important Note!

1. Due to high demand, we are currently not accepting donation requests or requests for members to attend events

If you are interested in becoming a member of Horizon, please inquire with Members at events and shows.
Membership is by invitation only.

Please Contact: Webmaster

See Details Below

Hours of Operation

Monday - Friday8 A.M. - 5 P.M. CST

Phone

Please use the phone number below that correctly corresponds to the category you need support for.

General800-338-4639