You have the option of emailing our product support staff. We're always striving to answer e-mails as quickly as possible, but we ask that you allow at least 1-3 business days for a reply. Email Address: email@example.com
Click Here to submit your question
If you have any technical questions about your Horizon Hobby product, most of the answers you’re looking for can be found in the ‘Manuals & Support’ tab of its horizonhobby.com product page. To find the page for your product, enter the product name or item number in the search field at the top of this page.
Links to the ‘Manuals and Support’ content for the most asked about products.
Find answers to frequently asked RC questions that are not related to a specific product.
A.) If your old radio is a DX7s or DX8 then the model files are NOT compatible. Only the DX6, DX9, DX10t, DX18, and DX18QQ can share model files. Keep in mind that channels and features which exist in both radios will function.
A.) Any Spektrum/JR DSM2/DSMX receiver or DSM2/DSMX Bind-n-Fly equipped aircraft are compatible. DSM receivers such as the AR6000/BR6000 are NOT compatible.
A.) Any Spektrum/JR DSM2/DSMX transmitter can be bound to the DX9 for use as a wireless buddy box.
A.) If you have an Apple iPhone, go to the App Store and search for “Spektrum” or click here. Look for the app titled “Spektrum AS3X Programmer”. If you are using an iPad, please ensure that you have selected “iPhone only” on the upper left hand of the app store. If you are running an Android Mobile Device, click here. There is also a PC version of the app here. Visit SpektrumRC.com for more information on AS3X.
A.) No, there is a new Rugged Design case coming soon for the Chroma, BLH8649 which will also accommodate the transmitter and extra batteries.
A.) Available as an optional accessory the Flight Pack High-Current Charge Adapter, BLH8624, allows for charging from any compatible charger that supports banana plugs and the JST-XH style balance plugs.
A.) The range of the video link is 400m-600m depending on location, but the Chroma should always be operated within direct visual range per AMA guidelines.
A.) The camera and the ST-10+ controller setup and operate on an independent dedicated Wi-Fi link. Areas with heavy Wi-Fi saturation will see reduced performance.
A.) Follow Me, Tracking modes and telemetry data are only available on the ST-10+ controller.
A.) In follow-me and tracking modes, the Chroma will approach the ST-10+ transmitter and land approx 15ft short of it. At any time you can switch into AP mode and take manual control of the Quad.
A.) Calibrate the compass before each flight.
A.) Yes, however the Dx6i does not support the panic button recovery feature. For details on programming this, please click here. Click here for information on how to program the gain on your 200 SRX.
A.) You may need to switch from beginner mode in order to have more power to counter windy conditions. Beginner mode has limited flight envelope and low bank angle capabilities.
A.) You must be outside and away from all metal structures, including vehicles, building and furniture.
There are two methods to access Agility mode on the Blade 350QX:
Method One requires extending the end points of the gear channel beyond 120%. This can be done on either end but will replace SMART or STABILITY with AGILITY depending on which end point is adjusted.
Method Two requires the addition of a program mix to select the 4th (AGILITY) flight mode.
DX7 through DX18 (including the new DX6): MIX n Gear > Gear > 0% - 50% Switch: (MIX)
DX6i: MIX2 Gear > Gear > 0% - 75% Switch: AIL D/R
Activating the mix will allow for AGILITY mode if you're in STABILITY mode.
A.) The AR636 w/SAFE that comes with the Night Visionaire will not initialize unless the plane is sitting motionless on its landing gear. In this orientation the receiver is upside down (label-side down). If you are looking at the receiver when binding, chances are the plane is on its back and the receiver will never initialize label-side up.
If you can’t find the answer you need online, we’re just a phone call away. Our staff is available to help you:
If you do not see the brand name of your product in the above list of brands supported by Horizon Hobby, please contact its manufacturer for support. Below are support numbers to some of the manufacturers you may be looking for.
*Turnaround time is initiated when the product is checked in by Horizon Hobby. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.
Stay in the Know: Sign up to join our Mailing List
Copyright © Horizon Hobby