The Spektrum Team has been investigating sporadic reports from DSMX transmitter owners using their products in DSM2 mode. We have discovered that in some rare instances, DSMX equipped transmitters with the Product ID (PID) within this bulletin, may have a backwards compatibility issue that could cause a "hold" with the following superseded DSM2 receivers: AR500, AR6100, AR6100E, AR6110, AR6110E, AR6200 and AR6300.
Note: This bulletin does not apply to DSM2 only transmitters.
If you have a DSMX transmitter with one of the following PIDs, please complete the Transmitter Service Request Form to receive a prepaid shipping label to send your transmitter to Horizon Hobby for a free firmware update.
Click HERE to complete the Transmitter Service Request Form. Only one form is needed per customer (even with multiple transmitters) please check all boxes that apply and make comments in the Notes field).
Horizon will pay for ground shipping within the United States and Canada.
If you purchased your product outside the US and Canada, contact your local retailer or distributor. A list of International distributors may be found HERE.
If you have further questions in the United States, please call Horizon Hobby Product Support at 877-504-0233.
The PID is located in the battery compartment of your transmitter.
Transmitters with affected PIDs may be found in the following products:
DX6i/DX5e/DX4e: PID's beginning with one of the following prefixes: HS, HH, HT, HE, HA
DX8: PID's beginning with one of the following prefixes: HS, HH, HT, HE, HA, HO, HM, HR
DX7: PID's beginning with the following prefix: HA
JRP9503/JPR9309: PID's beginning with the following prefix: TM
Click Here to see Frequently Asked Questions about the DSM2 mode Bulletin
We apologize for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product bulletin. Always check your transmitter and equipment prior to each flight.
The Spektrum™ brand introduces another enormous change for the RC industry—the most affordable full-range 2.4GHz radio ever available. The DX5e radio brings together the unbeatable control of genuine DSMX® technology with the simplest, easiest-to-use design available, letting anyone, from park fliers to students to instructors and more, take advantage of Spektrum technology for less. For a Spektrum radio, the DX5e model is the greatest value in RC, putting 2.4GHz DSMX control in your hands for less than ever before.
The Transmitter Only package comes with the following items:
The DSMX branded DX5e transmitter is not compatible with the Spektrum AR6000/BR6000 receiver.
Always purchase products from a Horizon Hobby, Inc. authorized dealer to ensure authentic high-quality Spektrum product. Horizon Hobby, Inc. disclaims all support and warranty with regards, but not limited to, compatibility and performance of counterfeit products or products claiming compatibility with DSM2®, DSMX® or Spektrum products.
Attention: Horizon Hobby has confirmed that all Spektrum Products being sold by KoKo Technology are counterfeit. We consider it a danger to use these products, waive all liability and will not support any warranty or service in regards to them.
DSM or Digital Spectrum Modulation is Spektrum's proprietary method of implementing 2.4GHz spread spectrum technology for the R/C industry. DSM divides the 2.4GHz band into 80 individual channels (frequencies) and incorporates direct sequence spread spectrum with an embedded GUID (Globally Unique Identifier) code. DSM has been painstakingly optimized by our engineers for RC surface and aircraft use, offering the most robust RF link in the industry.
DSM2 is the 2nd generation of Spektrum DSM technology and remains a premier 2.4GHz choice even today. Using the same superior wideband DSSS foundation that all Spektrum technology is based on, DSM2 consistently provides faster response and more precision than most non-DSM 2.4GHz protocols.
DSMX is a natural evolution of DSM2 technology that is the result of several years of development, optimized for pilots and combining Wideband DSSS and Frequency Agility. It builds on what has come before and takes DSM to the next level of robustness, reliability and efficiency without leaving current DSM2 users behind. DSMX represents the world's first wideband, frequency-agile 2.4GHz signal protocol and the most advanced spread spectrum RC technology to date.
The foundation DSMX is built on is the same foundation as DSM2™ - the superior on-channel interference resistance and coding gain of wideband DSSS. Compared to the wideband signal of a DSM2 or DSMX™ system, the narrow-band signal of other 2.4 transmitters is more likely to suffer crucial data loss in the event of on-channel interference. Think of wideband 2.4 as a river and narrow-band 2.4 as a stream. It takes much more interference to stop a river than it does to stop a stream.
The big reason wideband is so robust is coding gain. Essentially what this means is that the unique coding in a DSM2 or DSMX wideband signal allows it to be heard well above the noise of surrounding 2.4GHz signals without requiring any more power. In fact, a Spektrum wideband signal can achieve as much as 3X the range of its narrow-band competition using the same amount of power.
For the most part, yes. DSM2 transmitters are forward compatible with DSMX receivers and DSMX transmitters are backward compatible with DSM2 receivers. And because DSM2 and DSMX share the same wideband DSSS foundation, all Spektrum users will enjoy superior range, speed and precision whether they're using DSM2 equipment, DSMX equipment or a combination of both. The only exception is the DXe which is DSMX-only and not compatible with DSM2 receivers.
Yes, but DSM2 users who rarely, if ever, fly in big events or other "noisy" 2.4GHz environments may find the DSM2 equipment they have now is all they will ever need. The difference DSMX makes is only apparent when hundreds of 2.4GHz systems are in use at once. To see if your transmitter is eligible for the DSMX add-on, please visit horizonhobby.com, click on the “radios” tab, and select “DSMX addons” for more details.
A resequencing of the data a Spektrum transmitter transmits based on the type of mixing you select. This feature helps to sync control services that are connected (such as a swash plate on a helicopter) and is used in radios that have many channels.
The Spektrum™ X-Plus™ 8 module lets you add 8 fully proportional channels to specially equipped Spektrum transmitters and receivers with 10 or more proportional channels. Just plug it into the X-Plus port of a compatible receiver. It is ideal for scale modelers who like to push realism to the extreme with working accessories and lights in addition to the regular control functions. The DX10t and DX18 offer X-Plus.
You should have no problem maintaining control as long as you maintain direct line-of-sight with your model. If you try to fly behind a group of trees or otherwise obstruct your direct line-of-sight, you could be susceptible to losing your control link.
You can download Spektrum Apps from the Google Play Store at https://play.google.com/store/apps/developer?id=Horizon+Hobby,+Inc. or from the iTunes store at https://itunes.apple.com/us/developer/horizon-hobby-inc/id415542050
The length of the antenna is on a Spektrum receiver is set and tuned to optimize the range and performance of the receiver. We do not recommend altering the length of the antenna on any Spektrum Receiver.
For help and assistance on your Spektrum products you can contact Horizon Hobby Product Support at https://www.horizonhobby.com/content/service-center-render-service-center, the Spektrum Facebook page at https://www.facebook.com/SpektrumRC/ pr the Horizon Hobby Facebook page at https://www.facebook.com/HorizonHobby/.
Product Support Tips
What this Warranty Covers: Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased (the "Product") will be free from defects in materials and workmanship for a period of 1 years from the date of purchase.
What is Not Covered This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized service center, or (v) Products not purchased from an authorized Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that Horizon will, at its option, either (i) service, or (ii) replace, any Product determined by Horizon to be defective. Horizon reserves the right to inspect any and all Product(s) involved in a warranty claim. Service or replacement decisions are at the sole discretion of Horizon. Proof of purchase is required for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept the liability associated with the use of the Product, purchaser is advised to return the Product immediately in new and unused condition to the place of purchase.
Law These terms are governed by Illinois law (without regard to conflict of law principals). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Horizon reserves the right to change or modify this warranty at any time without notice.
Questions, Assistance, and Services Your local hobby store and/or place of purchase cannot provide warranty support or service. Once assembly, setup or use of the Product has been started, you must contact your local distributor or Horizon directly. This will enable Horizon to better answer your questions and service you in the event that you may need any assistance. For questions or assistance, please fill out our inquiry form or call 877.504.0233 toll free to speak to a Product Support representative. You may also find information on our website at www.horizonhobby.com.
Inspection or Services If this Product needs to be inspected or serviced, please use the Horizon Online Service Request submission process found on our website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility. An Online Service Request is available at https://www.horizonhobby.com under the Support tab. If you do not have internet access, please contact Horizon Product Support to obtain a RMA number along with instructions for submitting your product for service. When calling Horizon, you will be asked to provide your complete name, street address, email address and phone number where you can be reached during business hours. When sending product into Horizon, please include your RMA number, a list of the included items, and a brief summary of the problem. A copy of your original sales receipt must be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service Should your service not be covered by warranty service will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this request with your item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found on our website https://www.horizonhobby.com/Service/Request.
United States: Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center 4105 Fieldstone Road Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support 2904 Research Road Champaign, Illinois 61822
Please call 877-504-0233 or For questions or assistance, please fill out our inquiry form with any questions or concerns regarding this product or warranty.
United Kingdom: Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Hobby Limited Units 1-4 Ployters Rd Staple Tye Harlow, Essex CM18 7NS United Kingdom
Please call +44 (0) 1279 641 097 or e-mail us at firstname.lastname@example.org with any questions or concerns regarding this product or warranty.
Germany: Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Technischer Service Hamburger Strasse 10 25335 Elmshorn Germany
Please call +49 4121 46199 66 or e-mail us at email@example.com with any questions or concerns regarding this product or warranty.
France: Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Hobby SAS 14 Rue Gustave Eiffel Zone d’Activité du Réveil Matin 91230 Montgeron
Please call +33 (0) 1 60 47 44 70 or e-mail us at firstname.lastname@example.org with any questions or concerns regarding this product or warranty.
Technical questions about this Spektrum product should be directed to Horizon Hobby's Product Support Department:
Horizon Hobby, LLC. ATTN: Product Support 2904 Research Road Champaign, IL 61822
To place a Horizon Hobby Support Inquiry please visit our Inquiry FormSupport Phone:(877) 504-0233 Fax:(217) 355-1552
If you would like to purchase this product, please go to the Store Locator or contact the Horizon Hobby Consumer Sales Department:
Horizon Hobby, LLC. ATTN: Consumer Sales 2904 Research Road Champaign, IL 61822 Email: email@example.comSales Phone:(800) 338-4639 Fax:(217) 355-1552
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