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September 30, 2013 Product: Propellers on the Blade 350 QX (BLH7800, BLH7880) not marked with a “B”. Issue: Horizon Hobby has received a limited number of reports relating to propeller failures on the Blade® 350 QX quadcopter. What To Do: If you have experienced a propeller issue with the 350 QX, perform the corrective action below. Horizon Hobby will offer replacement propellers and screws at no charge. We anticipate these new propellers will be available in October.
Corrective Action:
8. Using a 2.0mm hex driver, tighten the screws until just snug and then an additional 1/12 turn. Do not overtighten.
If you have any questions, please call Horizon Hobby Product Support at 888-959-2304.
If you purchased your product outside of US and Canada, please see the retailer or distributor you purchased your product from for assistance. We apologize for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product bulletin.
www.quickbase.com/db/bghj7ey8c?a=GenNewRecord
888-959-2304
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
sales@horizonhobby.com
PRODUCT BULLETIN: 2.4GHz Wi-Fi Cameras withthe Blade 350 QX
October 25, 2013Product: 2.4GHz Wi-Fi Cameras (like the GoPro® HERO3) with the Blade® 350 QXIssue:Cameras that transmit live streaming video over 2.4GHz Wi-Fi (like the GoPro HERO3) operate on the same frequencies as most 2.4GHz RC systems, thus saturating the usable frequency band. This can result in severe interference with transmitter RF signals, the GPS system and the onboard compass, which could result in loss of control, property damage and/or personal injury.What To Do: Do not fl y the Blade 350 QX quadcopter with an onboard camera while using Wi-Fi streaming live video. Recording video with the 2.4GHz Wi-Fi signal turned off or using the supplied remote to control the camera is recommended.
If you purchased your product outside of US and Canada, please see the retailer or distributor you purchased your product from for assistance. Horizon disclaims all liability and warranties for any consumer who chooses to fly the Blade 350 QX with an onboard camera while using Wi-Fi streaming live video. We apologize for this inconvenience. If you have any questions, please call Horizon Hobby Product Support at 888-959-2304.
Horizon Hobby
Contact Information
Address
Horizon Service Center(Repairs and Repair Requests)
https://www.horizonhobby.com/content/_service-center_render-service-center
4105 Fieldstone RdChampaign, Illinois, 61822 USA
Horizon Product Support (Product Technical Assistance)
http://www.quickbase.com/db/bghj7ey8c?a=GenNewRecord
877-504-0233
Sales
sales@horizonhobby.com888-959-2304
Firmware 2.0 Update Information
In order to update an existing 350 QX to firmware 2.0, there are two options:
Option 1: Purchase the USB-Interface cable (Item BLH7840 for $14.99) from Horizon Hobby or your local dealer and complete the firmware installation yourself. This update is very easy to install, the software is compatible with both PC & MAC. MAC 32-bit users click here, MAC 64-bit users click here, PC 32-bit users click here and PC 64-bit users click here. (need help determining which system you are running click here)
OR
Option 2: For a service charge of $75 (plus shipping and handling), the service department at Horizon Hobby will complete the update for you and return the product once complete. Please go to our Service Center page to fill out a service request form.
More information about how to complete the update is available in the USB-Interface cable instruction manual which can be seen here.
Important V1.0 Product Bulletin Here
Taking the knowledge of heli design to the aerial video market with the Blade® 350 QX, this highly capable quadcopter features dynamic flight modes that enable stable video capture from an included GoPro® compatible camera mount (camera sold separately). With the 350 QX, novices and experts alike can get involved in this exciting hobby with Ready-to-Fly and Bind-N-Fly® models available upon release.
SAFE™ (Sensor Assisted Flight Envelope) technology is a revolutionary electronic flight envelope protection system. It also offers smoother flight capability that battles windy conditions for you and multiple modes so you can fly with the level of protection and assistance that suits any given moment of the flight. Learn More
While in Smart Mode, SAFE technology engages the innovative SAFE Circle™ which prevents the 350 QX from flying too close to its pilot. When in a hover, GPS and altimeter sensors keep the quadcopter in a consistent stable position. The Stick Relativity feature allows the 350 QX to follow the directional inputs from a pilot regardless of the orientation of the quadcopter.
In Stability Mode, SAFE technology limits the flight envelope of the 350 QX and enables self-leveling characteristics for consistent level flight even when pilot input is abruptly removed from the control sticks. In Stability Mode, GPS Position Hold is active when the pilot stops providing stick input.
The 350 QX utilizes AS3X flight characteristics to deliver a robust flight experience. While flying in Agility Mode, the 350 QX can perform aerobatic maneuvers with extreme stability thanks to SAFE technology.
GPS and altimeter sensors in the 350 QX provide the ability to remain in a specific position for stable aerial footage and peace of mind.
Never worry about flying too close to yourself with this invisible pilot barrier (Smart Mode only).
Move the cyclic stick on the transmitter right or left, and the 350 QX will move right or left relative to the pilot regardless of which way it's pointing.
During flight, with the flip of a switch and without any stick input from the pilot, the 350 QX will automatically return home to where its motors were started.
Thanks to four 1100Kv brushless motors and ample power from a 3S 2200mAh 30C Li-Po battery, the 350 QX has more than enough power to carry a GoPro® camera*. An anti-vibration camera mount** is included with purchase.
*Camera not included. **Designed for use with GOPRO® products. GOPRO® is a registered trademark of Woodman Labs, Inc. in the United States and other countries.
- A 5+ channel DSM2- or DSMX-compatible transmitter * - Power supply required (Car battery or AC power supply) for included DC Charger
350 QX How-to Videos
Maximum Yaw Angular Velocity (Rotational Speed) Smart/Stability Mode: 200º/sec 3-axis mode: 380º/sec
Maximum Tilt Angle Stability Mode: 45º Stability + Pressure sensor (Mode 0 without GPS): 30º Smart Mode (Mode 0 with GPS): Position controller allowed up to 30º Agility Mode: No limit
Maximum Ascent/Descent Speed Smart Mode: 2 m/s Stability Mode + Pressure sensor: 3 m/s
Maximum Flight VelocityOnly applicable in Smart Mode: 4 m/s
*Attention, if you plan on using the Spektrum® DX5E radio with a 2 position flight mode switch, you will not be able to access all three modes of the 350 QX. Only Smart and Agility modes will be selectable.
Technical questions about this Blade product should be directed to Horizon Hobby's Product Support Department:
Horizon Hobby, LLC. ATTN: Product Support 4105 Fieldstone Road Champaign, IL 61822
To place a Horizon Hobby Support Inquiry please visit our Inquiry Form Support Phone:(877) 504-0233 Fax:(217) 355-1552
If you would like to purchase this product, please go to the Store Locator or contact the Horizon Hobby Consumer Sales Department:
Horizon Hobby, LLC. ATTN: Consumer Sales 4105 Fieldstone Road Champaign, IL 61822 Email: websales@horizonhobby.com Sales Phone:(800) 338-4639 Fax:(217) 355-1552
