PRODUCT RECALL: Tail Rotor Blade Grip of Blade 500-Size Helicopters
September 30, 2013
Product: Tail Rotor Blade Grip of Blade 500 X BNF (BLH4080), Blade 500 3D RTF (BLH1800, BLH1800M1) and Blade 500 3D BNF Basic (BLH1850).
Defect Issue: This product recall addresses the tail rotor blade grips that secure the tail rotor blades to the tail rotor hub. There is a possibility these grips may fail, causing the grips to separate from the hub. The separation of the grips from the hub during flight will cause a product failure, and may result in damage to property and injury.
What To Do: Examine your product. If the tail rotor grips match the defective ones pictured below on left, perform the corrective action below. These grips will be replaced by Horizon Hobby at no charge. If the tail rotor grips match those pictured on the right, no action is necessary and you can continue to use your product.
Remove the tail blade bolt (T14) securing the blade in the grip and remove the tail blade and washers (T15).
Remove the bolt securing the grip to the tail hub (T13).
Remove the grip assembly.
Remove the bearings and washers (B2 & B5) from the grip.
Please complete the electronic Return Request Form by clicking here or pasting the link <http://www.bladehelis.com/ProdInfo/Files/BLH_500_Heli_TailGrip_ReturnForm.pdf> into your browser.
Upon receipt of the completed form, a replacement grip set, prepaid shipping label and return packaging will be sent to you. Return the original grip set only (not the helicopter) along with a printed copy of the completed Return Request Form using the packaging the new grips were shipped in.
After receiving the replacement grips, install them using the instructions above in reverse order. Ensure you reassemble the bearings in the proper orientation (see illustration). Make sure to apply medium-strength threadlock to the screws and allow time for the threadlock (about 4 to 6 hours) to dry before attempting to fly your helicopter. If you have any questions, please call Horizon Hobby Product Support at 888-959-2304.
If you purchased your product outside of US and Canada, please see the retailer or distributor you purchased your product from for assistance.
We apologize for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product recall.
Country of Purchase
United States of America
Horizon Product Support (Product Technical Assistance)
The Blade® 500 3D BNF Basic is designed for intermediate-to-experienced heli pilots who want a big, powerful 3D machine they can simply bind to their DSM2®/DSMX® transmitter and fly. It comes out of the box equipped for aggressive 3D with an E-flite® 520H 1320Kv brushless motor. This awesome power is complemented by the kind of state-of-the-art electronics and engineering you would expect to find in more expensive kits that take hours to build.
What this Warranty Covers Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased (the "Product") will be free from defects in materials and workmanship at the date of purchase.
What is Not Covered This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized service center, or (v) Products not purchased from an authorized Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that Horizon will, at its option, either (i) service, or (ii) replace, any Product determined by Horizon to be defective. Horizon reserves the right to inspect any and all Product(s) involved in a warranty claim. Service or replacement decisions are at the sole discretion of Horizon. Proof of purchase is required for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept the liability associated with the use of the Product, purchaser is advised to return the Product immediately in new and unused condition to the place of purchase.
Law These terms are governed by Illinois law (without regard to conflict of law principals). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Horizon reserves the right to change or modify this warranty at any time without notice.
Questions, Assistance, and Services Your local hobby store and/or place of purchase cannot provide warranty support or service. Once assembly, setup or use of the Product has been started, you must contact your local distributor or Horizon directly. This will enable Horizon to better answer your questions and service you in the event that you may need any assistance. For questions or assistance, please direct your email to firstname.lastname@example.org, or call 877.504.0233 toll free to speak to a Product Support representative. You may also find information on our website at www.horizonhobby.com.
Inspection or Services If this Product needs to be inspected or serviced, please use the Horizon Online Service Request submission process found on our website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility. An Online Service Request is available at https://www.horizonhobby.com under the Support tab. If you do not have internet access, please contact Horizon Product Support to obtain a RMA number along with instructions for submitting your product for service. When calling Horizon, you will be asked to provide your complete name, street address, email address and phone number where you can be reached during business hours. When sending product into Horizon, please include your RMA number, a list of the included items, and a brief summary of the problem. A copy of your original sales receipt must be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service Should your service not be covered by warranty service will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this request with your item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found on our website https://www.horizonhobby.com/Service/Request.
United States: Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center 4105 Fieldstone Road Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support 2904 Research Road Champaign, Illinois 61822