You can freely access much of our website without providing any personal information. However, certain functions of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails or other promotional information from us, require that you submit some personal information. We do not collect any personal information without your knowledge! We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.
Questions regarding this Policy should be directed to firstname.lastname@example.org or may also be contacted directly at the following address:
Attn: WebmasterHorizon Hobby, LLC.4105 Fieldstone RoadChampaign, IL 61822
What information does Horizon Hobby's Online Catalog collect from you? In order to better provide you with numerous products and services, our Online Catalog collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, register for a Wish List, enter contests or sweepstakes, fill out surveys, send us feedback and send us mailings. For example, this information might include but is not limited to your name, billing address, shipping address, telephone number, email address, credit card or other payment information, and product details. With this information, HORIZON HOBBY, LLC's Online Catalog can fill your orders and better provide you with personalized services.
If you visit the Horizon Hobby website or one of the sites available through a link on our site, the site holders will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. Horizon Hobby is not responsible for any information these third parties share.
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Our primary goal in collecting personal information is to provide Horizon Hobby Online Catalog visitors with a superior customized online experience. We use customer contact information to fill orders, contact purchasers to inform them of their order status, send promotional information, enhance the operation of our site, and to administer our systems through any other means deemed to improve the customer’s experience.
We review the actions of the Horizon Hobby Online Catalog visitors on an aggregate basis to determine customers' preferences. Our Online Catalog also does research on visitor demographics, interests, and pages viewed based on the information provided to us during ordering, through a promotion, from our server log files, and from contests, drawings or surveys. We use resources such as, but not limited to BazaarVoice and Google Analytics to provide us with the most reliable information. We will use this data to tailor the visitor's experience at our site, improve our marketing and promotional efforts, statistically analyze site use, improve our product offerings, and to customize our site's content, layout, and services.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personally identifiable information we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to report Non-Personally Identifiable Information to HORIZON HOBBY, LLC, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, the visitor's browser language, applications and plug-ins, and any search terms entered on our site.
When you order from Horizon Hobby's Online Catalog, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, email address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and email address in order to administer the contest, to send you promotional emails, to notify winners and to make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you may be required to submit an Affidavit of Eligibility and/or a Winner's Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules.
We offer free newsletters and promotional emails as a service to our customers. We will send you newsletters and emails periodically listing current specials and deals. To stop receiving our newsletter, send an email to us at email@example.com or click the “unsubscribe” button at the bottom of the email.
If you contact Horizon Hobby's Online Catalog or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
We also track customers' traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.
Horizon Hobby’s Online Catalog may use Google Analytics, AdWords Conversion Tracker and other remarketing tools to advertise to customers across the web. Horizon Hobby’s Online Catalog places a cookie on your browser, which can be identified by Google in order to show you an ad on a 3rd party website. This allows users to see ads that are likely to be more relevant to them and their interests. You may opt out of this kind of ad personalization by visiting Google’s opt out page. If you are concerned about 3rd party cookies placed on your browser by other networks, you should visit the Network Advertising Initiative opt-out page. Opting out of ad personalization will not eliminate ads from appearing, but will prevent websites, like Horizon Hobby’s Online Catalog, from remarketing ads that may be relevant to their customers.
We may use action tags in the operation of our site. An action tag is a method used to track responses or actions by customers who view certain information on our site. Action tags are images embedded in a website page that are used to transparently collect information. Our content servers may use action tags to count the number of times that visitors click on a particular page section or visit the pages of our site. Without collecting any personally identifiable information, they we use that action tag data to tell us which are the most effective sections of our sites.
Email Distributor's Use of Action Tags: Our third-party email distributor may use action tags. They may, for example, keep track of when a promotional email is opened and provide Horizon Hobby's Online Catalog with ongoing aggregated reports of how many customers have responded.
On occasion, unaffiliated third parties will "frame" Horizon Hobby's Online Catalog in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Horizon Hobby's Online Catalog. Horizon Hobby is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
Fulfillment: The information collected by Horizon Hobby's Online Catalog is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to Horizon Hobby, LLC, and subsidiaries and related entities at Horizon’s discretion. Additionally we will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional emails to you from Horizon Hobby's Online Catalog. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Horizon Hobby's Online Catalog, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally Horizon Hobby's Online Catalog may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Horizon Hobby's Online Catalog fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
Email: We may from time to time send you email or other communications regarding current promotions, specials and new additions to the Horizon Hobby's Online Catalog site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us, or by sending an email to firstname.lastname@example.org. After doing so, Horizon Hobby's Online Catalog users will not receive future communications or mailings unless they opt-in, open a new account or enter a contest.
Cookies: You may also set your browser so that it will not accept "cookies" to prevent assignment of a unique identifier; however, you will be unable to shop on our site if you do so.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that the minor has disclosed personally identifiable information to us, please contact us at email@example.com so that we may delete the minor's information.
You should carefully review privacy policies of Horizon Hobby, LLC and any third party sites accessible from Horizon Hobby's Online Catalog.
Attn: WebmasterHorizon Hobby, LLC4105 Fieldstone RoadChampaign, IL 61822
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