To our customers,
I’m sure many of you have experienced much frustration recently due to the continued unavailability of key Horizon products and parts, and I sincerely apologize for that. Unfortunately, we made two significant mistakes. First, we misjudged the capacity of our factories to produce the products that we needed. Second, we compounded that by underestimating the demand for those products by people like you. We've been playing catch-up since this problem was first identified in early 2012.
We have not provided the service that you deserve. Throughout April and May, shipments have been arriving almost daily. While we are seeing our ability to ship orders improve, we will not be back to where we should be until early July for the availability of Horizon-branded products. No one at Horizon is happy about this situation, and we are working feverishly to solve both the short term and the long term problems.
We are committed to restoring our service level to you. Please don’t judge us by my words alone, but by our actions to improve our service levels. We appreciate your business and hope that you will let us prove to you that we can turn this situation around.
President & CEO