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PRIVACY |
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Thank you for visiting HORIZON HOBBY,
INC.'s web site. This site is governed by the Privacy Policy of Horizon
Hobby and discloses the consumer privacy practices of the Horizon Hobby
website. Your privacy is important to us. To better protect your privacy, we
provide this notice explaining our online information practices and the choices
you can make about the way your information is collected and used at this Horizon
Hobby’s web site.
You can freely access much of our website without providing any personal
information. Certain areas of our website, for example purchasing products,
entering contests, filling out surveys, and receiving newsletters, emails
or other promotional information from us, require that you submit some personal
information. We do not collect any personal information without your knowledge!
We use the information that we collect about you to fulfill your product
and service purchases and to create a more personalized online experience.
This is just a brief overview, so please read on for more details about our
Privacy Policy. We reserve the right to make changes to our site, policies,
and these Terms and Conditions at any time, so please check back
periodically.
Questions regarding this Policy should be directed to webmaster@horizonhobby.com or may also be contacted directly at the following address:
Attn: Webmaster
Horizon Hobby, Inc.
4105 Fieldstone Road
Champaign, IL 61822
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| What information does HORIZON HOBBY, INC.'s Online Catalog
collect from you? |
| In order to better provide you with numerous products and
services, HORIZON HOBBY, INC.'s Online Catalog collects two types of information
about its visitors: Personally Identifiable Information and Non-Personally
Identifiable Information. Our primary goal in collecting information from
you is to provide you with a smooth, efficient, and customized experience
while using our site. |
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| Personally Identifiable Information |
This refers to information that lets us know the
specifics of who you are. Personal information is requested when you
order a product, register for a Wish List, enter contests or sweepstakes,
fill out surveys, send us feedback and send us mailings. For example, this
information might but not is limited to include your name, billing address,
shipping address, telephone number, email address, credit card or other payment
information, and product details. With this information, HORIZON HOBBY, INC.'s
Online Catalog can fill your orders and better provide you with personalized
services.
If you visit HORIZON HOBBY, INC. or one of the sites available through a
link on our site, the site holder will independently collect, use and share
your personal information in accordance with their own privacy policies. If
you have questions about their information practices, please read their privacy
policies. Horizon Hobby is not responsible for any information these third
parties share. |
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| Non-Personally Identifiable Information |
| This refers to information that does not by itself identify
a specific individual. We gather certain information about you based upon
where you shop on our site in several ways. This information is compiled
and analyzed on both a personal and an aggregated basis. For example, this
information may include the website's Uniform Resource Locator ("URL")
that you just came from, which URL you next go to, what browser you are
using, and your Internet Protocol ("IP") address. A URL is the
global address of documents and other resources on the World Wide Web. An
IP address is an identifier for a computer or device on a Transmission Control
Protocol/Internet Protocol ("TCP/IP") network, such as the World
Wide Web. Networks like the Web use the TCP/IP protocol to route information
based on the IP address of the destination. In other words, an IP address
is a number that is automatically assigned to your computer whenever you
are surfing the web, allowing web servers to locate and identify your computer.
Computers require IP addresses in order for users to communicate on the
Internet, browse and shop.
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| Where do we collect information from you and how do we use
it? |
Our primary goal in collecting personal information is to
provide HORIZON HOBBY, INC.'s Online Catalog's visitors with a superior
customized online experience. We use the customer contact information to fill
orders, contact purchasers to inform them of their order status, to send
promotional information, to enhance the operation of our site and administer
our systems through any other means deemed so to improve the customer’s
experience.
We review the actions of the HORIZON HOBBY, INC.'s Online Catalog visitors on an
aggregate basis to determine customers' preferences. HORIZON HOBBY, INC.'s Online
Catalog also does research on our visitors' demographics, interests, and pages
viewed based on the information provided to us during ordering, a promotion, from
our server log files, from contests, drawings or surveys. We use resources such as,
but not limited to Clicktale.com, Google Analytics to provide us with the more reliable information.
We will use this data to tailor the visitor's experience at our site, to improve
our marketing and promotional efforts, to statistically analyze site use, to improve
our product offerings, and to customize our site's content, layout, and services.
HORIZON HOBBY, INC.'s Online Catalog also shares your personally
identifiable information gained only through analytics resources with
HORIZON HOBBY, INC. and third parties who provide services to us, our
customers and website visitors. Those third parties include authorized
contractors, temporary employees and consultants and other companies working
with us (collectively, "agents"). Where we believe it to be appropriate
(in our sole discretion), we will ask our agents not to disclose or use your
personal information for purposes other than to provide services to you or
HORIZON HOBBY, INC.'s Online Catalog.
Although we take appropriate measures to safeguard against unauthorized
disclosures of information, we cannot assure you that personally identifiable
information that we collect will never be disclosed in a manner that is
inconsistent with this Privacy Notice. Inadvertent disclosures may result,
for example, when third parties misrepresent their identities in asking
the site for access to personally identifiable information about themselves
for purposes of correcting possible factual errors in the data.
We gather information in the following ways: |
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| Shopping |
| We collect IP addresses for the purposes of system administration,
to gather broad demographic information, to report Non-Personally Identifiable
Information to HORIZON HOBBY, INC., and to monitor the level of activity
on our site. We collect information from visitors to our site regarding
the URLs they came from, domain types (e.g., .com or .org), their IP addresses,
the date and time of their visit or order, the number of visits and orders,
the number of visits per browsing session, the server type, the operating
system and browser type used to come to the site, the country, state and
telephone area code where their servers are located, the pages and page
titles of our site that visitors viewed during their visit, whether the
visitor's computer is enabled for Java or cookies, browser language, applications
and plug-ins, and any search terms entered on our site.
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| Ordering |
| When you order from HORIZON HOBBY, INC.'s Online Catalog,
we collect personally identifiable information from you. If you order one
of our products, we will collect and maintain your name, email address,
billing address, shipping address, telephone number, product selections,
credit card or other payment information, order number, referring URL, IP
address, page you bought from and a password. We collect this, and other
information, as disclosed in this Policy, in order to fill your order, to
communicate with you about your order and to send you promotional materials.
Before confirming your order, you will have the opportunity to review the
product order form and make changes and additions to the information it
contained and these changes will be automatically kept for future use.
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| Online Surveys and Polling |
| In order to improve our services to you, we ask some of our
customers to voluntarily complete surveys. Individual survey answers are
confidential, although Non-Personally Identifiable Information is collected
and disclosed to third parties. If you do not wish to participate in a survey,
simply decline to participate when asked.
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| Contests and Sweepstakes |
| When you enter a contest or other promotion, we may ask you
for contact information such as your name, address and email address in
order to administer the contest, to send you promotional emails, notify
winners and make the winners' list publicly available pursuant to certain
states' laws. Your consent to such promotional use and disclosure of this
information is a condition of your participation. As a condition of receiving
any prize, you will be required to submit an Affidavit of Eligibility, for
us to ensure that you are eligible to receive the prize according to the
Contest Rules.
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| Newsletters & Promotional Emails |
| We offer free newsletters and promotional emails as a service
to our customers. We will send you newsletters and emails periodically listing
current specials and deals. To stop receiving our newsletter, send an email
to us at webmaster@horizonhobby.com. |
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| Contact Information and Third Party Data |
| If you contact HORIZON HOBBY, INC.'s Online Catalog or our
customer service representatives by telephone, email or letter, we may keep
a record of your correspondence or comments. If you report a problem with
our site, we may collect such information in a file specific to you. If
you contact us through our feedback area or by calling one of our customer
service representatives, we may ask for your name, email address and order
information in order to send you a reply. If other users or third parties
send us correspondence about your activities or purchases on our site, we
may keep the information in a file specific to you.
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| Site Activity |
We also track customers' traffic patterns throughout their
online session, including which pages, information and advertisements a
customer views while using the site and what items they place in their basket
or purchase. We use your IP address to diagnose problems with our servers,
software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales
and other shopping information with third parties. |
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| Cookies |
| HORIZON HOBBY, INC.'s Online Catalog may use cookies from
time to time. Cookies are small text files a website can use to recognize
a repeat visitor to the website. We use cookies for various reasons. Cookies
enable us to provide you with a better experience by allowing us to understand
what areas of this Site are of interest to our members. These cookies do
not track individual information. Cookies from HORIZON HOBBY, INC.'s Online
Catalog can only be read by HORIZON HOBBY, INC.'s Online Catalog websites.
If you do not want HORIZON HOBBY, INC.'s Online Catalog to deploy cookies
in your browser, you can set your browser to reject cookies or to notify
you when a website tries to put a cookie in your browser software. If you
choose to disable cookies in your browser, you can still access most of
this Site, however, your ability to use some of the products and/or services,
including the shopping cart, at this Site may be affected.
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| Action Tags |
We may use action tags in the operation of our site. An action
tag is a method used to track responses or actions by customers who view
certain information on our site. Action tags are images embedded in a website
page that are used to transparently collect information. Our content servers
may use action tags to count the number of times that visitors click on
a particular page section or visit the pages of our site. Without collecting
any personally identifiable information, they use that data to tell us which
are the most effective sections of our sites.
Email Distributor's Use of Action Tags: Our third-party email distributor
may use action tags. They may, for example, keep track of when a promotional
email is opened and provide HORIZON HOBBY, INC.'s Online Catalog with ongoing
aggregated reports of how many customers have responded.
On occasion, unaffiliated third parties will "frame" HORIZON HOBBY,
INC.'s Online Catalog's site in an effort to collect customer information.
To ensure your privacy, make sure that your order originates from HORIZON
HOBBY, INC.'s Online Catalog's site. HORIZON HOBBY, INC.'s Online Catalog
is not in any manner responsible in the event that you do disclose information
to an unaffiliated framing site. |
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| With whom do we share your information? |
| Fulfillment: The information collected by HORIZON
HOBBY, INC.'s Online Catalog is used for processing orders, keeping you
informed about your order status, for statistical purposes, for improving
our site and its performance, and to notify you of products or special offers
that may be of interest to you. We will disclose your Personally Identifiable
Information to HORIZON HOBBY, INC.. Additionally we will disclose your Personally
Identifiable Information to third parties to charge your credit card, fill
your order, deliver your order, provide customer service, provide you with
credit and deliver promotional emails to you from HORIZON HOBBY, INC.'s
Online Catalog. For example, we must release your credit card information
to the card-issuing bank to confirm payment; and release your address and
telephone information to the delivery service to deliver products that you
ordered.
Other Parties: We do not sell, trade, or rent your Personally
Identifiable Information to others without your consent. We may provide
Non-Personally Identifiable Information about our customers' sales, traffic
patterns, and related site information to third parties, but these statistics
do not include any Personally Identifiable Information. We may release
account information when we believe that such release is reasonably necessary
to enforce or apply our Terms and Conditions or to protect the rights,
property, and safety of HORIZON HOBBY, INC.'s Online Catalog, our users,
or others. If customers do not pay us for products ordered, we may submit
their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally
HORIZON HOBBY, INC.'s Online Catalog may be asked by law enforcement or
judicial authorities to provide Personally Identifiable Information to
the appropriate governmental authorities. We will disclose Personally
Identifiable Information upon receipt of a court order, subpoena, or to
cooperate with a law enforcement investigation, without prior notice to
you. HORIZON HOBBY, INC.'s Online Catalog fully cooperates with law enforcement
agencies in identifying those who use our services for illegal activities.
We reserve the right to report to law enforcement agencies any activities
that we in good faith believe to be unlawful.
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| How can you update or correct your Personally Identifiable
Information? |
| We believe you should have the ability to access and edit
the personal information that you have provided to us. During the online
ordering process you can review, change, or delete the information that
you have submitted. You may change any of your personal information in your
account online at any time. We encourage you to promptly update your information
if it changes. You may ask to have the information on your account deleted
or removed; however, because we keep track of past purchases, you cannot
delete information associated with past purchases. Also, as a security measure
we "back up" the data stored on our systems, and such prior information
cannot be completely removed from our databases. As a result, you should
not expect that all of your Personally Identifiable Information will be
completely removed from our backed-up databases. |
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| What are your choices regarding collection, use, and distribution
of your information? |
Email: We may from time to time send you email or
other communications regarding current promotions, specials and new additions
to the HORIZON HOBBY, INC.'s Online Catalog site. You may "opt-out,"
or unsubscribe from our newsletters by following the unsubscribe instructions
in any email you receive from us, or by sending an email to webmaster@horizonhobby.com.
After doing so, HORIZON HOBBY, INC.'s Online Catalog users will not receive
future communications or mailings unless they opt-in, open a new account
or enter a contest.
Cookies: You may also set your browser so that it will not accept
"cookies" to prevent assignment of a unique identifier; however,
you will be unable to shop on our site if you do so. |
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| What security precautions are in place to protect against
the loss, misuse, or alteration of your information? |
In order to most efficiently serve you, credit card transactions
and order fulfillment are handled by established third party banking, processing
agents and distribution institutions. They receive the information needed
to verify and authorize your credit card or other payment information and
to process and ship your order.
When you access your account information, the information is kept on a secure
server. All of the customer data we collect is protected against unauthorized
access by physical security means. |
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| A special note about children's privacy |
You must be at least 18 years old to have our permission
to use this site. Our policy is that we do not knowingly collect, use or
disclose Personally Identifiable Information about visitors under 18 years
of age. If you are the parent or guardian of a minor under 18 years of age
and believe that they have disclosed personally identifiable information
to us, please contact us at webmaster@horizonhobby.com so that we may delete
the minor's information.
You should carefully review privacy policies of HORIZON HOBBY, INC. and any
third party sites accessible from HORIZON HOBBY, INC.'s Online Catalog.
HORIZON HOBBY, INC. and other sites accessible through our website have
their own privacy policies and data collection, use and disclosure practices.
Please consult each site's privacy policy. HORIZON HOBBY, INC.'s Online
Catalog is not responsible for the policies or practices of third parties.
Please be aware that this site may contain links to other sites on the Internet
that are owned and operated by third parties. The information practices
of those websites linked to HORIZON HOBBY, INC.'s Online Catalog are not
covered by this Privacy Policy. These other sites may send their own cookies
to users, collect data, or solicit personal information. |
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| Contacting HORIZON HOBBY, INC.'s Online Catalog about privacy
questions or concerns |
If you have any questions about this Privacy Policy, the
practices of this site, or your dealings with this site, please contact
HORIZON HOBBY, INC.'s Online Catalog by sending a letter to:
Attn: Webmaster
Horizon Hobby, Inc.
4105 Fieldstone Road
Champaign, IL 61822
You may also contact us by email at webmaster@horizonhobby.com. |
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| Privacy Policy changes |
| This Privacy Policy was last changed on April 16, 2008. If
HORIZON HOBBY, INC.'s Online Catalog makes changes to any terms or conditions
of the Privacy Policy, the changes will be posted in this document so that
you will always know what information we gather, how we might use that information
and to whom we will disclose it. We may change, modify, add or remove portions
of this Policy at any time, and any changes will become effective immediately
upon being posted unless we tell you otherwise. |
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