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| Customer Support |
| Product Support |
| Website Support |
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RETURNS |
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| Returning Items |
| We want you to be completely happy with your purchases. So
we do everything we can to assure you get the exact merchandise you order,
delivered on time. If for any reason you are not satisfied with your order,
we will be happy to accept returns within 30 days under the following guidelines |
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| Returns Policy |
Returned merchandise must be in unused condition and in its
original packaging. The mounting of engines and accessories, running fuel
through engines, cutting or pushing out the balsa sheets in kits, and other
similar actions constitutes used merchandise. Radios must be returned with
unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing
material and instruction papers and/or manuals are included. We will be
unable to process your return if parts are missing, or if items are not
packed properly to avoid damage to products and their boxes and/or packages.
ARF kits are specially packaged to insure safe shipping of all contents.
In order to receive credit for a returned ARF, the contents must be returned
in the original plastic covers and arranged in a manner that will not damage
the contents or packaging.
Please contact us for a return authorization number. Freight charges will
not be refunded. The customer is responsible for insured shipping back to
our shop.
Returns sent COD will not be accepted. |
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| Damaged Merchandise |
| If a package has been damaged in shipping and it is apparent
when the package arrives at your door, please REFUSE the delivery. If you
have already accepted a package, and then discover that it has been damaged,
call us immediately. We'll take it from there. Be sure to save all paperwork
and packing material with the damaged goods. The carrier may wish to inspect
it before processing the claim. Please do not return damaged-in-shipment
merchandise yourself. It could jeopardize your claim and keep you from receiving
credit for the return. |
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| Defective Merchandise |
| If you receive defective merchandise, please call us for
return instructions. In most cases, we will accept returns and make adjustments;
however, some manufacturers prefer handling defects directly. Defects found
after the product is in use usually fall under manufacturer's warranty.
A customer service representative will be happy to help you determine which
procedure is appropriate for you. |
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| Lost Boxes |
| If you feel a box has been lost in transit, please call with
the order or invoice number and a list of the missing items. A tracer will
be initiated at that time. A claim number will be issued if the carrier
does not show delivery within 10 days of the scheduled delivery date. Credit
will be issued for the missing merchandise when we obtain the claim number
from the carrier. |
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| Missing Parts |
| Should you receive merchandise that is missing a part, please
contact us. We will ensure that you are sent the part from our stock as
appropriate. In accordance with a manufacturer’s request, we may direct
the information or your call directly to the manufacturer. |
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