Step 1. How can we help you? Click a button below to proceed.
Step 2. What is your specific concern? Click a button below to proceed.
- Placing an order
- Product price and availability
- Order status or correction
- Order tracking
- Returning a product
- Shipping problems
- Billing corrections
- International Order Placement
- International Shipping Locations
- International Shipping Costs
- International Order Tracking
- RC Product Support
- Product Repairs
- Train Support
- I Have a Product Idea
- I Have an Invention Idea
- Donations
- Submissions
- Sponsorship
- Website Display Questions
- Cart and Check-Out Problems
- Account and Password Questions
- Rewards Questions
Please Contact: Sales
See Details Below
Hours of Operation
| Monday - Friday | 8 A.M. - 7 P.M. CST |
| Saturday | 8 A.M. - 5 P.M. CST |
| Sunday | 12 P.M. - 5 P.M. CST |
Please allow up to two business days for email responses.
For immediate assistance, please call our staff during business hours. We are happy to assist you.
Phone
Please use the phone number below that correctly corresponds to the category you need support for.
| Air Category | 888-959-2305 |
| Heli Category | 888-959-2304 |
| Surface Category | 888-959-2306 |
| Train Category / General | 888-959-2307 |
Please Contact: Customer Service
See Details Below
Important Note!
1. Please view our Return Policy before contacting Customer Service regarding returns.
2. Our Customer Service can only provide support for products purhased from:
HorizonHobby.com
HorizonHobbyTrains.com
Horizon Hobby phone sales orders
Horizon Hobby eBay store
Horizon Hobby Amazon store
3. Our Customer Service can provide you with a return authorization
Hours of Operation
| Monday - Friday | 8 A.M. - 7 P.M. CST |
Please allow up to two business days for email responses.
For immediate assistance, please call our staff during business hours. We are happy to assist you.
Phone
| 888-959-2307 | *Ask for Customer Service |
Please Contact: International Sales
See Details Below
Important Note!
1. Please review our International Shipping Policies before contacting Customer Service regarding international shipments.
Hours of Operation
| Monday - Friday | 8 A.M. - 5 P.M. CST |
Please allow up to two business days for email responses.
For immediate assistance, please call our staff during business hours. We are happy to assist you.
Phone
| International | 217-352-1913 |
Please Contact: Product Support
See Details Below
Important Note!
1. Horizon Hobby supports the following radio control brands:
Blade, Carisma, Dynamite, E-flite, Evolution Engines, Electrix RC, Force RC, Hangar 9, HobbyZone, JR, Losi, Orion,
ParkZone, Phoenix Simulator, Pro Boat, Saito Engines, Seagull, Spektrum, Losi Racing, Vaterra, Zenoah
Horizon also provides parts only Align support with proof of purchase from Horizon Hobby or a Horizon dealer.
Hours of Operation
| Monday - Friday | 8 A.M. - 7 P.M. CST |
| Saturday | 8 A.M. - 5 P.M. CST |
| Sunday | 12 P.M. - 5 P.M. CST |
Online Inquiry Form
Visit Product Support Inquiry FormPhone
Please use the phone number below that correctly corresponds to the category you need support for.
| Air Category | 888-959-2305 |
| Heli Category | 888-959-2304 |
| Surface Category | 888-959-2306 |
| General | 877-504-0233 |
Please Submit a Service Center Request
See Details Below
Important Note!
1. To electronically submit a Service Request or to Check Repair Status, visit our Service Center Contact and Inquiry page.
2. Horizon Hobby supports the following radio control brands:
Blade, Carisma, Dynamite, E-flite, Evolution Engines, Electrix RC, Force RC, Hangar 9, HobbyZone, JR, Losi, Orion,
ParkZone, Phoenix Simulator, Pro Boat, Saito Engines, Seagull, Spektrum, Losi Racing, Vaterra, Zenoah
Horizon also provides parts only Align support with proof of purchase from Horizon Hobby or a Horizon dealer.
Hours of Operation
| Monday - Friday | 8 A.M. - 5 P.M. CST |
Submit a Service Request or Check Repair Status
Visit our Service Center Contact and Inquiry PagePhone
Please use the phone number below that correctly corresponds to the category you need support for.
| General | 877-504-0233 |
Please Contact: Model Railroad Support
See Details Below
Important Notes!
1. Contact our Model Railroad support for questions about:
Warranty questions
Repair questions
Technical support
Product information
2. Contact our Model Railroad parts for questions about:
Ordering parts not stocked by HorizonHobbyTrains
Missing parts requests
Parts related inquiries
3. Horizon Hobby supports the following model railroad brands:
Athearn, Roundhouse, McHenry
Hours of Operation
| Monday - Friday | 8 A.M. - 4 P.M. PST |
Note: Please see Important Notes above to determine which Trains email you should contact
help@athearn.comparts@athearn.com
Phone
Please use the phone number below that correctly corresponds to the category you need support for.
| General | 877-422-9316 |
| General | 310-763-7140 |
You Need to Visit Our Idea & Invention Submissions Page
Important Notes!
1. To submit a product or invention idea, please visit our:
Idea & Invention Submissions Page
You Need to Contact a Member of Horizon
Important Note!
1. Due to high demand, we are currently not accepting donation requests or requests for members to attend events
If you are interested in becoming a member of Horizon, please inquire with Members at events and shows.
Membership is by invitation only.
Please Contact: Webmaster
See Details Below
Hours of Operation
| Monday - Friday | 8 A.M. - 5 P.M. CST |
Email / Site Feedback
webmaster@horizonhobby.comPlease allow up to two business days for email responses.
For immediate assistance, please call our staff during business hours. We are happy to assist you.
You can also leave us feedback about our website by taking our Horizon Hobby Site Survey
http://www.surveymonkey.com/s/HHSiteSurveyPhone
Please use the phone number below that correctly corresponds to the category you need support for.
| General | 800-338-4639 |